Customer Info EN

I. COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine the Personal Data we have collected with other Personal Data we own. If you have or are a party with multiple relationships with us (for example, if you use our Services across our different industries or if you are both a driver / partner partner delivery both as a passenger in our transport industry or as a customer in our other business verticals), we will link your Personal Data collected across your various capabilities. to facilitate use of our Services and for the Purposes described below.

You provide us with your Personal Data

We collect your Personal Data when you provide it to us voluntarily. For example, you may provide your Personal Data to us when you:

• • complete user profiles or registration forms (such as your name, contact information, and other identifying information if needed);
  • provide information to evaluate your eligibility to provide services as an ADSUN driver partner (such as driver’s license information, vehicle information, and your background check results ( when permitted by law));
  • interact with our social networking sites (such as your social media account ID, profile picture and any other public data);
  • participate in contests or events organized by us (such as images, audio or video files that you can submit, which may include images of yourself);
  • verify your identity through various means (such as logging in to social networks, submitting a selfie image or independently verified payment card information);
  • fill out demographic information in surveys (such as your age, gender, and other information you can volunteer such as your marital status, occupation, and income information);
  • Agree to ride with in-vehicle recording and / or recording features.

Under certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations or as necessary to enter into a contract. Such failure to provide such Personal Data may, in such a case, result in failure to comply with legal requirements or contractual obligations or inability to contract with you, as the case may be.

When our service is used

Personal Data may be collected through the normal operation of our Apps, Website and Services. Some examples:

• • your location (to detect unexpectedly changing locations and routes);
  • feedback, ratings and praise;
  • transaction information (such as payment method and distance of travel);
  • information about how you have interacted with our Apps, Website or Services (such as the features used and the content viewed);
  • device information (such as hardware model and serial number, IP address, file name and version and ad identifier, or any information that may provide an indication of device modification or application);
  • personal data you enter into messages when you use our in-app communication features; and
  • Personal data may be collected through your interactions with us, our agents, in-vehicle audio and / or recorded video during the ride (such as images or voice). or both and related metadata).

From other sources

When we collect Personal Data, including but not limited to your name, contact information and other identifiable information as needed from other sources, we guarantee that such data is passed on to us. in accordance with applicable law. Such sources include:

• • referral programs;
  • our business partners, such as fleet partners, payment providers, ride-hailing partners, and transport partners;
  • insurance and financial providers;
  • credit bureaus and other credit reporting agencies;
  • publicly available data sources;
  • government data sources;
  • when our users add you as emergency contacts;
  • marketing service providers or partners.

Personal data about driver partners

If you are a driver partner, we may collect:

• • telecommunications data (such as your speed, acceleration and brake data);
  • device data (such as accelerometer data, GPS location, your IMEI number, and names of apps you have installed on your device);
  • your vehicle registration data;
  • Personal data may be collected through your interaction with us, our agents, our in-vehicle audio and / or videos during the ride (such as pictures or your voice or both and related metadata).

Sensitive personal data

Some of the Personal Data we collect is of a sensitive nature. This includes Personal Data related to your race, national ID information, religious beliefs, background information (including financial and criminal records, if permitted by law), health data, disability status, marital status and biometric data, if available. We only collect this information with your consent and / or in strict compliance with applicable law.

ADSUN app or device

ADSUN can install applications on ADSUN driver partners’ devices to promote safety and security of partners when participating in passenger transport. Your Personal Data is collected, processed, used and stored in a manner in compliance with applicable law.

Telecommunication equipment

Some ADSUN partners may install telecommunication equipment on selected rental vehicles for the following purposes:

• • To ensure that the vehicle is properly maintained and maintained in a timely manner;
  • To help maintain the safety, security and integrity of our products and services;
  • To improve and enhance our products and services; and
  • For internal monitoring of the vehicle, analysis and administration purposes.

If you are a driving partner, these devices collect telecommunications data (such as your speed, acceleration and brake data) and your location information. If you are a passenger on one of our vehicles equipped with these devices, your location data (i.e. the vehicle’s location) will also be collected at random.

The data collected by these devices is owned by these partners who have signed an appropriate contractual commitment with ADSUN to protect this data. While these partners share such telecommunications data with us (to enable us to do the aforementioned purposes), we do not share any personally identifiable information about the partners. Our drivers or passengers with these partners.

Personal data of minors

As a parent or legal guardian, please do not allow a minor under your care to submit Personal Data to ADSUN. In the event that such minor’s Personal Data is disclosed to ADSUN, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by the Policy. take responsibility for this and take responsibility for their actions.

When you provide us with other personal Data of other individuals

In some cases, you may provide Personal Data of other individuals (such as your spouse, family member or friend) to us. For example, you can add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set forth in the Policy. this book.

II. USE OF PRIVATE DATA

ADSUN may use, combine and process your Personal Data for the following purposes (“Purposes”):

Offers services and features

Your Personal Data will be used to provide, personalize, maintain and improve our Apps, Website and Services. This includes using your Personal Data to:

• • offering you services across our various business verticals;
  • attracts you to provide the Services;
  • create, administer and update your account;
  • conducting inspection examination;
  • verify your identity;
  • verify your age (if needed);
  • authenticate your trip and process payments;
  • offering, acquiring, providing, facilitating or maintaining insurance or financial solutions;
  • track your trip progress and detect unusual variations of your trip;
  • enable personalization features for your App, such as a list of your favorite places and previous destinations;
  • make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another or when you participate in surveys our close;  
  • perform internal operations necessary to provide our Services, including troubleshooting software errors and operational problems, conducting data analysis, testing and research, monitoring and analysis. trends in use and activity;
  • protect the security or integrity of the Services and any facilities or equipment used to provide the Services;
  • handle and manage your rewards;
  • to enable communication between our users;
  • handle, manage or verify the application of your promotions, rewards and subscriptions to ADSUN;
  • enabling our partners to manage and allocate fleet resources; and
  • perform services to you as a data processor, when you have agreed with the data controller (i.e. the organization from which you purchased the goods or services and ADSUN is providing a replacement service. for them) so that those services are provided.

Safe and secure

We use your data to ensure the safety and security of our Services and all users. This includes:

• • screening driver and delivery partners before allowing them to use our Services;
  • identifying unsafe driving behaviors such as speeding, accelerating braking and acceleration, and providing personalized feedback to driver partners;
  • verify your identity when you log in to ADSUN;
  • using your device, location, records, usage patterns and other Personal Data to prevent, detect, and combat fraudulent or unsafe activities;
  • share the location and details of drivers and passengers when the emergency button or “Share My Ride” feature is activated;
  • monitoring compliance with the Driver’s terms and conditions, policies and codes of conduct; and crime detection, prevention and prosecution.

Customer support

We use Personal Data to solve customer support issues. For example, we can:

• • investigation and resolution of concerns;
  • track and improve our customer support responses;
  • respond to questions, comments and feedback; and
  • Notifies you of steps to be taken to resolve customer support issues.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis, and product development. This allows us to understand and analyze your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop features , new products and services as well as facilitating insurance and financial solutions.

Legal purposes

We may use the Personal Data we collect to investigate and resolve complaints or disputes, or as permitted or required by applicable law.

We may also use your Personal Data when we receive our legal advice or any other local or foreign law, regulation, government or authority. request, advise, recommend, expect or request.

For example, we may use your Personal Data to:

• • comply with court orders or other legal, governmental or regulatory requirements;
  • enforce our Terms of Service or other agreements; and
  • protect our interests or assets in the event of a claim or dispute.

We may also use your Personal Data in connection with a merger, acquisition, joint venture, sale of company assets, consolidation, restructuring, financing, trading of business assets or acquisition of all or part of our business by another company.

Marketing and promotion

We may use your Personal Data to market ADSUN products, services, events or promotions and ADSUN partners, sponsors and advertisers. For example, we can:

• • send you announcements, newsletters, updates, parcels, brochures, privileges, festival greetings; and
  • announce, invite and manage your participation in our events or activities.

We may communicate such marketing to you by mail, phone calls, short message services, online messaging services, manual and email push notifications.

III. DECLARATION OF PERSONAL DATA

We need to share Personal Data with different parties for the Purpose. These parties include:

Other users

For example:

• • If you are a passenger, we may share your pick up and drop off location with a driver partner who meets your service request.

  • If you are a driver partner, we may share your Personal Data with the passenger including your name and photo; Your vehicle type, vehicle model, license plate, location and average rating.

With third parties

For example, we may share the location of the vehicle and the name of the driver and / or passenger with a third party when the passenger uses the “Share my ride” feature or activates the Emergency Button.

With ADSUN partners at your request

For example, if you request a service through an ADSUN partner or use a promotion offered by an ADSUN partner, ADSUN may share your Personal Data with those ADSUN partners. Our partners include partners integrating with our Apps or our Apps integrating with, vehicle service partners, or business partners with whom ADSUN cooperates to provide promotions. , competition or other specialized service.

With ADSUN account holders that you can use

For example, your employer might receive trip data when you use your employer’s ADSUN for Business account.

With subsidiaries and affiliates

We share Personal Data with our subsidiaries, affiliates, entities and jointly controlled affiliates.

With service providers and business partners of ADSUN

We may make Personal Data available to suppliers, consultants, marketing partners, research firms, and other service or business partners. This includes:

• • payment processor and assistant;
  • debt collectors;
  • credit bureaus and other credit reporting agencies;
  • background checks and anti-money laundering service providers;
  • cloud storage service providers;
  • marketing partner and marketing platform provider;
  • data analysis provider;
  • research partners, including those conducting surveys or research projects in partnership with ADSUN or on behalf of ADSUN;
  • fleet and merchant partner;
  • insurance and sponsorship partners;
  • third party intermediaries associated with the fund’s managed investments, such as brokers, custodians, and custodians;
  • identity verification service provider;
  • A third party vehicle solution partner, or supplier.

With our legal advisors and government agencies

We may share your Personal Data with legal advisors, law enforcement officials, government agencies and other third parties. This can take place for legal purposes (mentioned above) or any of the following:

1. here it is necessary to respond to an emergency that threatens the life, health or safety of a person; or

2. where it is needed for the public good (for example, during a public health crisis, for the purpose of finding out and protecting our communities).

IV. INTERNATIONAL TRANSFER OF INDIVIDUAL DATA

V. QUANGS ON THIRD FOUNDATION

ADSUN and the third parties we work with may use cookies, web beacons, tags, scripts, locally shared objects such as HTML5 and Flash (sometimes referred to as “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or advertising ID’s Google) and similar technology (“Cookies”) in connection with your use of the Sites and Apps. Cookies can have a unique identifier and reside, elsewhere, on your computer or mobile device, in the emails we send you and on our websites. Cookies may transmit Personal Data about you and your use of the Services, such as browser type, search preferences, IP address, data related to advertisements shown to you or to you. clicked, and your date and time used. Cookies can persist or be stored only in a single session.

ADSUN may allow third parties to use Cookies on Websites and Apps to collect the same type of Personal Data for the same purposes as ADSUN does for itself. Third parties may combine the Personal Data they collect with other Personal Data they hold about you from other sources. We do not necessarily have access to or control over the Cookies they use.

VI. PROTECTION OF INDIVIDUAL DATA

We will take reasonable legal, organizational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from being lost or being used or accessed in an unauthorized manner. We limit access to your Personal Data to our employees on a need-to-know basis. The people handling your Personal Data will only act in a manner that is authorized and required to keep your information confidential.

However, understand that the transmission of information over the internet is not completely secure. While we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted via any online means, therefore, any transmission is at your own risk.

VII. YOUR RIGHTS TO YOUR PRIVATE DATA

Under applicable laws and regulations, you may have the right to:

• • ask us about the processing of your Personal Data, including being provided with a copy of your Personal Data;
  • request correction and / or (in some cases) deletion of your Personal Data;
  • in some cases ask to limit the processing of your Personal Data or object to such processing;
  • withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
  • request to receive or transmit to another entity, in a machine-readable form, the Personal Data you have provided to us when we are using your Personal Data based on consent or practice. current contract;
  • make a claim to the relevant data security authority if your data privacy is breached or if you suffer the consequences of your illegal handling of your Personal Data.

When you are given the option to share your Personal Data with us, you can always choose not to do so. If we have asked for your consent to process and then you choose to withdraw, we will honor that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of such Data may mean that we are unable to take the necessary action. are required to achieve the processing purposes described in Part II (Use of Personal Data) or you are unable to use the Service. Once you choose to withdraw your consent, we may continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

If you would like to request exercise of your rights, you may contact us using the contact details outlined in Section X (How to Contact Us) below.

VIII.  AMENDMENT AND UPDATE

ADSUN will have the right to amend, update or modify the terms of this Policy at any time by placing the Update Policy on the Website. By continuing to use the App, Website or Service, purchasing products from ADSUN, or continuing to communicate or interacting with ADSUN following modifications, updates or modifications to this Policy, you represent your acceptance of such modifications, updates or modifications.

IX. HOW TO CONTACT US

APPENDIX 1: NUTRITION FOR ENTERPRISES

I. Explain

All capitalization but unspecified terms used herein will have the same meaning as those defined in ADSUN Terms of Use and Privacy Policy.

This addendum is part of the ADSUN Privacy Policy. In the event of any inconsistency between the ADSUN Privacy Policy and this Addendum, this Addendum shall prevail.

II. ADSUN’S RELATIONSHIP WITH USERS AND CUSTOMERS

Additionally, an individual user can choose to set up a business profile in the App to facilitate tagging of work-related trips and generate aggregate trip reports to facilitate convenient for sending requests from their employer. When used in this mode, claims are controlled by the user and the user’s owner does not need to be Customer.

For ease of reference, Authorized Users and individual users will each be referred to as “Users” and collectively as “Users” in this Appendix.

III. WHAT Personal DATA IS COLLECTED, PROCESSED AND DISCLOSED

• • First and last name;
  • business email address; and
  • Other Identifying Information about Authorized Users as reasonably requested by ADSUN.

ADSUN will use this information for the following purposes:

• • User authentication;
  • if applicable, link the Authorized User’s account to the Customer’s ADSUN for Business account or track bookings in the Authorized User’s business profile on the App, as the case may be;
  • where applicable, periodically verify the Authorized User’s Corporate Payments status; and
  • contacting Users for purposes outlined in the ADSUN Privacy Policy.

By introducing such User to an Application, ADSUN will process the User’s Personal Data in accordance with ADSUN’s Privacy Policy and this Addendum.

What ADSUN reveals to its Clients

ADSUN will disclose relevant travel and booking information as determined by ADSUN from time to time to the Customer to facilitate Business Billing.

What ADSUN revealed to individual users

Depending on the business profile settings chosen by the individual user, the user can retrieve and generate reports containing their associated booking and trip information.

IV. OBLIGATIONS OF THE ASSETS

Customers and ADSUN will:

• • separate their data subjects about how Personal Data each is processed and allow their data subjects to exercise their rights under local data protection / data privacy laws. Phuong;
  • comply with the obligations applicable to each party under applicable data protection / data security laws when processing any of the Proposed or Authorized User’s Personal Data;
  • Obtain the necessary consent (if any) to facilitate the provision of ADSUN for Business features; and
  • take appropriate legal, technical and organizational measures to protect Personal Data against unauthorized or illegal processing and against loss, destruction, damage, alteration or disclosure unauthorized, as well as any breach or intentional breach of the security measures of each party (“Information Security Incident”).